Cancellation policy

This policy includes information explaining your right to cancel in relation to contracts entered into with us Citygate Leasing Ltd.

Our cancellation policy relates to our services as a leasing broker, and not in regards to your agreement with the lease funder/finance provider or the vehicle supplier.

Consumers

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers are provided with a 14-day cooling-off period for some contracts. 

If you cancel the Order, any vehicle processing fee paid will not qualify for a refund if credit has been secured with a finance company, matching the terms of the Order.

If you are a regulated customer (e.g., you are a private individual, a sole trader, or a partnership with up to 3 partners) and choose to cancel your vehicle order, you will be liable for the costs of any service delivered which will be equal to two month's rental (+ VAT) of the vehicle ordered, plus the processing fee of £200 (+ VAT).

If vehicle delivery has been booked there may me an additional fee of £200 to cover the cost of an aborted delivery.

Businesses

Cancellation rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to business customers, including sole traders, small and large partnerships, limited companies or a limited liability partnership.

When the order form has been signed, you accept that the 14 day cancellation right does not apply to you, and you will be responsible for any fees for using our services. Subject to the order status at point of cancellation, there may be additional fees. These fees, charged by our vehicle supplier will be confirmed upon cancellation of your order.

In the event of cancellation, we reserve the right to charge you all or part of the processing fee, deposit or initial rental, or up to 3 month's rental payments as fees for our services.